DO NOT BUY FROM THIS COMPANY. THE PUMPS SEPARATE. THE WOOD COMES OFF THE PUMP DUE TO POOR QUALITY. WHEN I ASKED FOR A RETURN THEY SAID IT IS NOT AN OPTION. THEY WOULD NOT RETURN OR REFUND. THEY SAID IT WAS MY ISSUE AND IF I DID NOT FILL THE BOTTLE WITH PRODUCT THEY WOULD NOT HAVE SEPARATED.
I bought these pumps and the bottle from this company, my intent was to use them for liquid product as that is what they are used for. DO NOT MAKE THE MISTAKE I MADE AS I WILL NOT GET MY MONEY BACK

Risposta del fornitore:
Since your liquid is very dilute and not suitable for using a pump, we recommend you to use spray,
You insist on using the pump, you flowed the liquid into the lid, accelerating the dissolution of the glue and causing the lid to separate. Oil products lubricated the separation of the lid. If there was no liquid flow in, would the lid detach for no reason? This is caused by human factors.
this is your first time using this new bottle shape and pump head. As you mentioned, it is different from your previous bottle and pump head, so you cannot assume that the new bottle with pump is also suitable for your product based on your previous judgment, right? You have been using it for many years, but you are using a different product from ours.
Secondly, in express part, we also sent you a sample of one bottle. Should you test it after receiving it? If it is not suitable for your product, we can replace it in a timely manner,right?
10 Oct 2025